Course Outline
    Level: Intermediate to Advanced
    Style: 80% hands-on / 20% facilitator input
    Tools Used: Miro / Jamboard or physical whiteboards, Excel / Lucidchart / your preferred BA tools
1. Role Reset: Business Analysis in Agile & Product Teams
- Explore Business Analysis as an enabler beyond just documenting requirements
 - Activity: Team Mapping — identify your position in the product/team lifecycle, your customers/users, and uncover alignment or blockers
 - Output: Personalized “Business Analysis Position Map”
 
2. Data-Driven Decisions with BA Techniques
- Practice interpreting complex, raw user research data
 - Hands-on: Formulate problem or opportunity hypothesis statements
 - Techniques introduced include Pareto Analysis (80/20 rule), Root Cause Analysis (Fishbone / 5 Whys), Decision Matrix, and Hypothesis Writing
 
3. Process Optimization Simulation
- Collaborative mini-project to redesign a customer business process inspired by real-world challenges
 - Tools applied: SIPOC (Suppliers, Inputs, Process, Outputs, Customers), User Story Mapping
 - Teams present “before & after” diagrams for critique and iteration
 
4. Advanced Elicitation in Complex Environments
- Develop skills in writing user stories and acceptance criteria, mapping complex stakeholders, prioritizing competing needs, and roadmap techniques (Now/Next/Later)
 - Roleplay activity: Eliciting detailed user stories from story maps
 
5. Translating Strategy into Action: OKRs & Beyond
- Scenario-based team sprint focusing on the objective to “innovate faster”
 - Teams define Objective, Three Key Results, and Business analysis action plan
 - Presentations followed by peer feedback
 
6. Wrap-up & Templates Toolkit
- Share a comprehensive BA toolkit including templates for stakeholder mapping, story mapping, prioritization, and more
 - Collect and discuss top insights and takeaways from participants
 
Requirements
Prerequisites:
- Basic understanding of business analysis fundamentals and terminology
 - Familiarity with user stories and basic stakeholder engagement
 - Comfortable using digital collaboration tools like Miro, Jamboard, Excel, or similar
 - Analytical mindset with an interest in improving problem-solving and decision-making skills
 
Audience:
- Business Analysts
 - Product Owners/Managers
 - User Researchers
 
Testimonials (5)
Practical exercises. Q&A session at the end regarding how this can be applied in our organization.
Franciszek - Bank Millennium S.A.
Course - Business Analysis, BABOK V3.0 and IIBA Certification Preparation
trainer's knowledge and ease to discuss - awesome flow
Piotr Stanik - GP Strategies Poland sp. z o.o.
Course - Fintech: A Practical Introduction for Managers
I like the simple but informative example codes.
Yue Wang - DBS Bank Ltd
Course - Design Patterns
Focusing on applying the course on my real work.
shahla - ECRA
Course - Introduction to Business Analysis: Defining Successful Projects
I gained a good overview of the process editors, business rules and BPMS tools landscape. I highly recommend the practical BPMN for Business Analysts course, even for experienced analysts, with its excellent process scenarios and modeling practice it will position you a cut above the rest!.